RETURN POLICY

1. Returns can be made within 15 days of receiving the item.

2. Select the item(s) you wish to return, specify the reason, and submit the request online.

Once your return or refund request is submitted, we will notify you of the status by email.

RETURN & REFUND

After we approve your return request, you will receive the 'Return Details' by email.

1. Please write the order number and email address on a piece of paper (or the after-sales service card) and include it in the package.

2. Once the courier has shipped, provide the logistics company and tracking number on the refund request email.

3. If your item qualifies for a refund, the funds will be returned to the original payment method within 7-10 business days of processing.

Note: We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and affix it to the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.

REFUND ONLY

After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.

Note: Orders that have already been shipped cannot be canceled. For further assistance, please contact us at support@oceanlinkglo.com

Return Time

Please submit your return request within 15 days of receiving your package.

Return Cost

Customers are responsible for the shipping costs, customs duties, and taxes.

Processing Time

It typically takes 7-10 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be credited back to the original payment method within 1-3 business days of processing.

The returned items will NOT BE ACCEPTED in the following cases

① Goods that have been washed;

② Items with damage caused by the customer;

③ Incomplete items, such as removed hang tags, washed marks, or missing accessories;

④ Items stained with makeup, perfume, cigarettes, deodorant, hair, or any other substances that affect resale value;

⑤ Items that were clearly marked as non-returnable at the time of purchase (Final Sale items);

⑥ Items outside the after-sales service period;

⑦ Items for which postage has not been prepaid (COD postage is not accepted);

⑧ If you do not include your email and order number on the return, it may delay the refund process.

If any of the above conditions apply, the items will be returned to you at an additional cost.

Notes

If a customer rejects a package without a valid reason and causes us to incur losses, the refund may not be fully processed, and each case will be handled individually.

RETURN ADDRESS

Before proceeding, please ensure that you submit a Return Request and receive approval. Once approved, we will provide the necessary instructions along with the correct return shipping address.

E-mail: support@oceanlinkglo.com

Notes:

① We do not accept returns for items that have not been processed and approved first.

② Please do not return items to the address shown on the received parcel.