To create an account on the Oceanlink online store, click on "Register" and enter your email address, which will serve as your username, along with the required information.

Updating your password or billing information is easy. Click on "Sign In" and enter your email address and password. Once logged in, you can view and update your personal information.

When logging in, click on "Forgot your password?" and enter the email address associated with your account. You will receive a password reset link via email. If you don’t see it in your inbox, please check your spam or junk folder.

You can email our Customer Service at support@oceanlinkglo.com. We will respond as quickly as possible with a comprehensive answer.

There are generally three reasons why you may not be able to log into your account:

1. You have not registered on our website.
2. Your password is incorrect.
3. You have forgotten your password.

If your password is incorrect or forgotten, please click “Forgot Your Password?” on the login page to reset it. If you have done this but do not receive the password reset link, first check your spam or junk folder. If you still can’t find the link, it is likely that you have not registered on our website. In that case, please click on “Create Account” and provide your email address and other required information.

If you want to delete your Oceanlink.com account, please contact our customer service by email: support@oceanlinkglo.com.

To change your password, log in to your account and go to the “Reset Your password” section.

Generally, we take 1 to 3 working days to process an order before dispatching it. Once the items are shipped, we will send you a shipping confirmation email. Shipping times may vary depending on the country. If there is no tracking number updated or the tracking information does not update for about five days, please contact our support team at support@oceanlinkglo.com for assistance.

Our confirmation letter is sent out automatically by our ordering system.

If you do not receive a confirmation email within 12 hours of placing your order, yet you see that payment has been charged to your credit card, please contact us immediately. We will confirm your order on our site and send you another confirmation email with your order number and order details.

There are a few possible reasons this might happen:

• You may have entered an incorrect or infrequently used email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the email may have been lost.
• Some email systems have filters that classify our emails as junk mail, preventing them from reaching your inbox. We recommend checking your junk mail folder before contacting us, as it’s possible your email system has simply blocked it.

The shipping notification email is sent automatically by our ordering system once your order has been shipped. If you confirmed that the order status is shipped but did not receive the shipping notification, it’s possible that you entered your email incorrectly or that it was sent to your spam folder. If you still can’t find the shipping notification, please contact Oceanlink customer service at support@oceanlinkglo.com. If you have any questions, reply within 24 hours.

Please allow 1-5 business days for processing in addition to the shipping times. Typically, it will take about 10 to 15 business days to arrive. The arrival time may vary depending on the country.If you have any problems tracking your order, please contact us at support@oceanlinkglo.com. For any questions, reply within 24 hours.

The first step is to send us an email with all the necessary information stating that you wish to cancel your order.

Please note that we cannot cancel orders that have already been shipped. Once you receive our shipment notice, the order cannot be canceled. If this happens, you will need to wait for your package to arrive. You can then either keep the item or contact us for a return or exchange. You will be responsible for the postage required to send the original item back to our collection warehouse. In the case of a return, your payment will be refunded after we confirm receipt of the order at our collection warehouse.

If your order hasn’t been placed yet, you can make changes directly in your shopping cart. Once the order has been submitted, if you need to modify it—such as changing the shipping address, size, or product—please contact our Customer Care Team at support@oceanlinkglo.com as soon as possible. We will get back to you within 24 business hours.

You can try the following methods:

1. We suggest you change a device or browser and try again. Sometimes certain aspects of checkout won't display or function properly.

If you’re still having trouble, please feel free to contact our Customer Care Team at support@oceanlinkglo.com and let us know in detail— we’ll investigate further.

We accept USD.

The payment will be processed immediately once it is authorized. You will receive an email confirming your order. If your card is not authorized or is under pre-authorization status, payment will not be taken.

If you haven’t received your package, please track your order using the tracking number provided in the shipment email. If you need further assistance, feel free to contact our customer service team at support@oceanlinkglo.com.

In this case, please contact Oceanlink Customer Service (support@oceanlinkglo.com) before returning the item. They will guide you through the procedure to follow.

Yes, Oceanlink ships to most countries and regions worldwide. A tracking number will be sent to you by email once your item is shipped out.

You can send us an email stating that you need to change your shipping address. Here is the email address: support@oceanlinkglo.com. To ensure proper delivery of your package, please make sure your address is complete and correct, including all necessary information.

Sometimes, you may receive separate packages, and there will be no additional costs involved.

1. Products will be sent as per the principle of proximity.
2. Your order includes many products, which are too big to ship out within one package.

For shipping fees and related charges, please refer to our Shipping Policy.

All delivery options and their corresponding fees will be displayed at checkout.

After we approve your return request, you will receive the 'Return Details' by email.

1. Please write the order number and email address on a piece of paper (or the after-sales service card) and include it in the package.
2. Once the courier has shipped, provide the logistics company and tracking number on the refund request page.
3. If your item qualifies for a refund, the funds will be returned to the original payment method within 7-10 business days of processing.

Note:

We will offer Shipping Labels by email (Only available for orders in the United States). You need to print the return label and affix it to the outside of the package. Please attach the provided shipping label and take your package to your local USPS office.

After we approve your refund request, the funds will be returned to the original form of payment within 1-3 business days of being processed.

Note:

Orders that have already been shipped cannot be canceled. For further assistance, please contact us at support@oceanlinkglo.com

Please submit your return request within 15 days of receiving your package.

Customers are responsible for the shipping costs, customs duties, and taxes.

It typically takes 7-10 business days to process the return after receiving your package. If your item is eligible for a refund, the funds will be credited back to the original payment method within 1-3 business days of processing.

1. Goods that have been washed;
2. Items with damage caused by the customer;
3. Incomplete items, such as removed hang tags, washed marks, or missing accessories;
4. Items stained with makeup, perfume, cigarettes, deodorant, hair, or any other substances that affect resale value;
5. Items that were clearly marked as non-returnable at the time of purchase (Final Sale items);
6. Items outside the after-sales service period;
7. Items for which postage has not been prepaid (COD postage is not accepted);
8. If you do not include your email and order number on the return, it may delay the refund process.

If any of the above conditions apply, the items will be returned to you at an additional cost.

Notes:

If a customer rejects a package without a valid reason and causes us to incur losses, the refund may not be fully processed, and each case will be handled individually.

Before proceeding, please ensure that you submit a Return Request and receive approval. Once approved, we will provide the necessary instructions along with the correct return shipping address.

Please return the merchandise to our office in Hong Kong, China.

Notes:

1. We do not accept returns for items that have not been processed and approved first.
2. Please do not return items to the address shown on the received parcel.